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Terms of Service

Last updated: January 8, 2025

1. Acceptance of Terms

By accessing and using CXI Platform ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

CXI Platform is a customer experience intelligence platform that aggregates feedback from various sources, analyzes sentiment using AI, and provides actionable insights to improve customer experience. The Service includes:

  • Integration with third-party platforms (Gmail, Trustpilot, Slack, Facebook, Google Business Profile, etc.)
  • AI-powered sentiment analysis and message evaluation
  • Dashboard and analytics
  • Technical and strategic recommendations
  • Email digests and reporting

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use this Service. By registering, you represent that you meet these requirements.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate and complete registration information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Not share your account with others

4. Subscription Plans and Billing

4.1 Subscription Tiers

CXI Platform offers multiple subscription tiers:

  • Starter Plan: Limited integrations and messages
  • Professional Plan: Enhanced features including AI-powered recommendations
  • Enterprise Plan: Unlimited integrations and advanced features

4.2 Payment Terms

  • Subscriptions are billed monthly or annually in advance
  • Payments are processed through Stripe
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days notice

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time from your account settings.

4.4 Free Trial

We may offer a free trial period. At the end of the trial, you will be automatically charged unless you cancel before the trial ends.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Upload malware or viruses
  • Attempt to gain unauthorized access to the Service
  • Scrape or harvest data from the Service
  • Use the Service to spam or send unsolicited communications
  • Reverse engineer or copy any features or functionality

5.2 Integration Usage

When connecting third-party integrations, you must comply with each platform's terms of service and API usage policies. You represent that you have the necessary permissions and rights to import data from connected services.

6. Intellectual Property

6.1 Our Property

The Service, including all content, features, and functionality, is owned by CXI Platform and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

6.2 Your Data

You retain all rights to the data you import into the Service. By using the Service, you grant us a limited license to process, analyze, and display your data solely to provide the Service to you.

6.3 Feedback

If you provide us with feedback or suggestions about the Service, we may use such feedback without any obligation to you.

7. AI-Generated Content

The Service uses AI (Anthropic Claude) to analyze customer feedback and generate insights. While we strive for accuracy:

  • AI-generated recommendations are for informational purposes only
  • You are responsible for reviewing and validating all AI outputs
  • We do not guarantee the accuracy or completeness of AI-generated content
  • You should not solely rely on AI recommendations for critical business decisions

8. Data Privacy

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

9. Third-Party Services

The Service integrates with third-party platforms. We are not responsible for:

  • The availability or reliability of third-party services
  • Changes to third-party APIs or terms of service
  • Data accuracy from third-party sources
  • Third-party data retention or privacy practices

10. Service Availability

We strive to provide reliable service, but we do not guarantee:

  • Uninterrupted or error-free operation
  • That defects will be corrected
  • That the Service will meet your specific requirements

We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CXI PLATFORM SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, or other intangible losses
  • Damages resulting from unauthorized access to your data
  • Damages resulting from third-party services or integrations

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless CXI Platform from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Data you import or actions you take using the Service

13. Termination

13.1 By You

You may cancel your subscription at any time from your account settings. Upon cancellation:

  • You will retain access until the end of your current billing period
  • No refunds will be provided for unused time
  • Your data will be retained for 30 days before deletion

13.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Fail to pay required fees
  • Engage in fraudulent or illegal activity
  • Abuse the Service or our support team

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

14.2 Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

17. Export Controls

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CXI Platform regarding the Service.

20. Contact Information

For questions about these Terms, please contact us at:

By using CXI Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.