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Privacy Policy

Last updated: January 8, 2025

1. Introduction

Welcome to CXI Platform ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our customer experience intelligence platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Company Information: Company name, description, industry, and products/services
  • Integration Credentials: API keys and authentication tokens for third-party services you connect
  • Payment Information: Payment details processed securely through Stripe (we do not store full credit card numbers)

2.2 Information We Collect Automatically

  • Customer Feedback Data: Messages, reviews, and feedback imported from your connected integrations
  • Usage Data: How you interact with our platform, features used, and analytics
  • Device Information: Browser type, IP address, and operating system

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process customer feedback using AI to generate insights
  • Send you service-related communications and updates
  • Process payments and prevent fraud
  • Improve our platform and develop new features
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using Supabase (PostgreSQL database) with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service Providers: Supabase (database), Stripe (payments), Anthropic (AI processing), and Vercel (hosting)
  • Legal Requirements: When required by law or to protect our rights

6. Third-Party Integrations

When you connect third-party services (Gmail, Trustpilot, Slack, etc.), you grant us permission to access data from those services as specified during the connection process. We only access data necessary to provide our service and follow each platform's API terms of service.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Object to processing of your data
  • Withdraw consent at any time

To exercise these rights, please contact us at support@cxiplatform.com

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

9. Cookies and Tracking

We use essential cookies for authentication and session management. We also use analytics cookies (Vercel Analytics) to understand how users interact with our platform. You can disable non-essential cookies in your browser settings.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

14. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data processing
  • Right to access your data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making and profiling

15. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected
  • Know if personal information is sold or disclosed and to whom
  • Say no to the sale of personal information (we do not sell your data)
  • Access your personal information
  • Request deletion of your personal information